Help

How to use Got It Covered

The guide covers setting up the schedule, inviting the other parent, changing a day, swapping weekends, the info bank, the evening message and adding the calendar to your phone.

Read the guide

Quick answers

The other parent can't see my change

Changes to their days wait for them to accept. You'll see them as “Waiting for…” on Today until they do.

Notifications don't arrive on my iPhone

Open Got It Covered in Safari, tap Share, then Add to Home Screen. Open it from the Home Screen and turn on notifications in Your account.

Can I keep my address private?

Yes. On Places, tick “Hide this address” on your home. Others still see the home's name on the schedule, but not where it is.

How do I remove a grandparent or childminder?

On People, choose Remove access next to them. It works straight away and their calendar link stops working.

How do I leave a family, or delete everything?

Your account has Leave next to each family, and Delete account at the bottom.

Contact us

Email [privacy@your-domain]. We're a small team and usually reply within two working days.

Got It Covered is run by Plain Digital Solutions Ltd (company number [Company number]), [Postal address for legal notices].

Making a complaint

You can complain about anything, including how we've handled your or your children's information. You don't need to use any special words.

How to complain

1. Email [privacy@your-domain] with “Complaint” in the subject, or write to us at [Postal address for legal notices].
2. Tell us what happened, when, and what you'd like us to do. Include the email address on your account so we can find it. Please don't send us other people's private details unless they're needed.

What happens next

1. We acknowledge it within 5 working days, and always within 30 days.
2. We look into it, keep a record, and may ask you a few questions.
3. We reply in full within one month, explaining what we found and what we've done. If it's complicated we may need up to two more months; if so, we'll tell you why within the first month.

If you're not happy with our answer

For complaints about your personal information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113. The ICO usually expects you to have complained to us first.

Our Privacy policy explains your rights over your information.

Your safety

• Everyone in a family space sees what's in it. Only invite people you trust, and only add what helps with the children's day.
• Hide your home address on Places if you'd rather the other household didn't know where you live.
• Remove a caregiver on People at any time. You can leave a family from Your account.
• Parents can't remove each other in the app, because each has a right to see their children's plans. If you're worried about the other parent having access, email us and we'll talk it through, and contact one of the services below. We can't change a court order.
• Got It Covered keeps a history of changes. It isn't designed as evidence and isn't a substitute for legal advice.

Support for families

Independent organisations who can help. We're not connected to them.